Shipping & returns

Processing and dispatch

• Orders placed before 14:00 on a business day are usually dispatched the same day.
• Peptides ship lyophilised in sealed vials with protective, discreet packaging.
• Cold-chain packaging is used where the compound requires it.
• Tracking details are emailed as soon as the carrier scans your parcel.

International orders

You act as the importer of record. Duties, taxes and customs clearance are your responsibility, as is confirming that import and possession of the material is lawful where you are. Orders refused or destroyed by customs are not refundable.

Damaged, missing or incorrect items

Report any problem within 7 days of delivery through the contact page, including your order number, the lot number and photographs where relevant. We will replace or refund confirmed errors and shipping damage.

Returns

• Unopened vials in original packaging may be returned within 14 days of delivery, subject to prior written authorisation.
• Opened vials and temperature-sensitive materials cannot be returned for safety and integrity reasons.
• Return shipping is at your cost unless the return is due to our error.
• Refunds are issued to the original payment method once the return is inspected.

Order cancellation

Contact us as soon as possible. Orders that have not yet been dispatched can be cancelled in full; once a parcel has left our facility the returns process above applies.